FAQ - Frequently Asked Questions

🐾 About Our Custom Pet Products

How do I order a custom pet portrait?

Simply upload a clear, high-quality photo of your pet when placing your order. Our artists will create a beautiful custom portrait based on your photo.

What photo quality do you need?

We recommend high-resolution photos (at least 1000x1000 pixels) with good lighting. The clearer the photo, the better your custom portrait will be!

How long does it take to create my order?

Most custom orders are completed within 5-7 business days.

🎨 Personalization Options

Can I add my pet's name to accessories?

Yes! Most of our accessories can be personalized with your pet's name, your contact information, or special messages.

What fonts and colors are available?

We offer a variety of fonts and colors. You can specify your preferences in the order notes, or our designers will choose the best option for your product.

📦 Shipping & Returns

Do you ship internationally?

We ship worldwide to developed countries. Shipping is free of charge.

What if I'm not satisfied with my order?

We want you to love your custom pet products! If you're not completely satisfied, please contact us within 14 days of delivery.

💳 Payment & Pricing

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Are there any additional fees?

The price you see includes the base product and standard personalization. Rush orders or special requests may incur additional fees.

Still have questions? Contact us and we'll be happy to help!